GDPR Compliance Statement

At Jose Real Shoes, we are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

Data Collection and Usage

We collect and process personal data such as your name, email address, shipping and billing information, and purchase history solely for the purposes of fulfilling your orders, improving your customer experience, and, if you opt in, sending you marketing communications.

Lawful Basis for Processing

We rely on the following lawful bases to process your personal data:

• Contractual necessity – to fulfill our obligations when you make a purchase.
  
• Legitimate interest – to enhance and personalize your experience.
  
• Consent – for marketing and newsletter communications, which you can withdraw at any time.
  
  

Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
  
• Correct any inaccuracies in your data.
  
• Request deletion of your personal data.
  
• Object to or restrict processing of your data.
  
• Request data portability.
  
  

To exercise any of these rights, please contact us at: customers@joserealshoes.com

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Third-Party Services

We may share your data with trusted third-party service providers (e.g., payment processors, shipping carriers, email service providers) who process data on our behalf and under strict confidentiality.

Contact

If you have any questions about how we handle your personal data or wish to lodge a complaint, please contact us at:

Jose Real Shoes
Email: customers@joserealshoes.com

CCPA Compliance Statement

This California Consumer Privacy Act (CCPA) Notice applies solely to visitors, users, and others who reside in the State of California. Jose Real Shoes is committed to handling your personal information in accordance with the CCPA.

Personal Information We Collect

We may collect the following categories of personal information:

• Identifiers (name, email address, shipping/billing address)
  
• Commercial information (products purchased, transaction history)
  
• Internet or other electronic activity (browsing behavior on our site, cookies, IP address)
  
• Geolocation data (approximate location based on your IP)
  
  

We collect this information to fulfill orders, process payments, improve our services, and send marketing communications if you have opted in.

Your CCPA Rights

As a California resident, you have the right to:

• Know what personal information we collect, use, disclose, or sell.
  
• Request deletion of your personal information.
  
• Opt-out of the sale of your personal information (note: we do not sell personal data).
  
• Non-discrimination for exercising your CCPA rights.
  
  

How to Exercise Your Rights

To request access to or deletion of your personal information, or to exercise any of your rights under the CCPA, please contact us:

Email: customers@joserealshoes.com

We will verify your request using the information associated with your account or order, and respond within the timeframes required by law.

Data Sharing

We do not sell your personal information. We may share personal data with trusted service providers (e.g., payment processors, shipping partners, marketing platforms) solely to help us deliver services to you.